Privacy Policy

Last updated: May 2026

1. Who We Are

Fetch ("we", "us", "our") operates this website and the Fetch mobile application. For privacy enquiries, contact us at privacy@fetchthemark.com.

2. Data We Collect

We collect the following categories of personal data:

• Information you provide — name, email address, and message content submitted via contact or waitlist forms.
• Usage data — pages visited, session duration, referral source, and UTM parameters, collected via PostHog analytics.
• Technical data — browser type, device type, and approximate location (country/city level) derived from IP address. We do not store raw IP addresses.

3. How We Use Your Data

• To respond to your enquiries and notify you when the App launches.
• To send newsletters or product updates you have opted into.
• To understand how visitors use the Service and improve it.
• To comply with our legal obligations.

4. Analytics — PostHog

We use PostHog for product analytics. PostHog collects anonymised usage events (page views, form interactions) to help us understand how the Service is used. We operate PostHog in EU data-residency mode — all analytics data is stored on servers within the European Union. PostHog does not sell your data.

PostHog's privacy policy is available at posthog.com/privacy.

5. Form Submissions — Supabase

Contact and waitlist form submissions are stored in Supabase, a managed database platform with data hosted in Sydney, Australia. Supabase processes data on our behalf.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Contact and waitlist data is retained for up to 2 years. Analytics events are retained for 12 months.

7. Your Rights

This service is operated under Australian law. Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent to communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

To exercise any of these rights, contact us at privacy@fetchthemark.com. We will respond within 30 days.

8. Children's Privacy

The Service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact

Privacy enquiries: privacy@fetchthemark.com